Refund policy

We are committed to providing high-quality lifestyle products that bring convenience and value to your everyday life. If you are not completely satisfied with your purchase, we’re here to help.

1. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this time, your order may already be processed or shipped, and we will not be able to cancel it.

If your order has already been shipped, you will need to follow the return/refund process below.

2. Damaged, Defective, or Incorrect Items

We sincerely apologize if you receive a damaged, defective, or incorrect item.

If this occurs, please contact us within 14 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

Once reviewed, we will offer either:

  • A replacement, or
  • A full refund

3. Refunds

Once your request is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note:

  • Shipping fees are non-refundable (if applicable)
  • Refund timing may vary depending on your financial institution

4. Returns

Because we work with international suppliers, returns are handled on a case-by-case basis.

In most cases:

  • You may not be required to return the item for low-cost or international shipments
  • If a return is required, we will provide instructions at that time

To be eligible for a return (if applicable):

  • Item must be unused and in original condition
  • Request must be made within 14 days of delivery

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank (there is often a processing delay)

If you still have not received your refund after 10 business days, please contact us.

6. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Items damaged due to customer misuse
  • Items returned after the 14-day window
  • Items without proof of purchase

7. Shipping Issues

We are not responsible for delays caused by customs, postal carriers, or incorrect shipping addresses entered at checkout.

If your package is marked as delivered but you have not received it, please contact your local carrier first, then reach out to us for assistance.

8. Contact Us

If you have any questions about your order or this policy, please contact us.